SENIOR PRODUCT MANAGER
Company: Service Management Group
Location: Kansas City
Posted on: October 26, 2024
Job Description:
We are hiring for a Senior Product Manager! We are looking for
someone who will contribute the product team a solid knowledge of
the various constraints of the business that can come from across
the organization - marketing, sales, client management, finance,
legal and privacy. The senior product manager must also closely
collaborate with these areas and their team to discover effective
solutions and then deliver those solutions to the market. Why work
at SMG? SMG is a leading experience management (XM) provider,
serving restaurants, retailers, and other location-centric consumer
businesses by changing how brands act on customer + employee
insights. With a rich 30-year history, SMG is uniquely pairing an
enterprise software platform with professional services to help
brands generate new revenue, grow existing revenue, reduce
detractors, and drive operational efficiencies. We offer our talent
-
- Work hard, have fun environment - We work hard to deliver a
fulfilling, exciting workplace environment for each SMG employee.
Our teams are composed of smart, talented, curious people who love
a good challenge.
- Ample opportunities to learn and grow.
- Fully Remote, Contract or Fulltime position
- Unlimited PTO
- Diverse, experienced, friendly team which will welcome you,
support you and challenge you.
- We are proud to be an equal opportunity employer. We celebrate
diversity and create an inclusive work environment in which all our
colleagues experience belonging, have their unique needs respected
and met, have equal access to opportunities and resources, and feel
fully engaged to contribute to the company's success. As a Senior
Product Manager at SMG, this is what you will do: --- Dedicated to
2-3 Product Development team as a member of the Product Trio:
Product Management, Product - - Design, Engineering. --- Clearly
defines problem statements and collaborates with the Product Trio
on solutions. --- Writes effective Product Plans for the given
domain that clearly defines North Star Metrics and goals. --- Uses
the Product Plan to break work into Initiatives, Epics, and User
Stories with the defined components in - - - -the Product Operating
Model as documented and employed at SMG. --- Defines success
criteria up front and evaluates post-release. --- Develops and
maintains the roadmap for their domain; mentors other members of
the Product Team on their - - -domain roadmaps. --- Develops
product documentation as needed. --- Gains and maintains deep
domain knowledge around the product they are serving, our clients
and our - - - -industries. --- Prioritizes work for the Engineering
team based on the vision and priorities of the company, value and
viability, - -and given the input of all appropriate stakeholders.
You are a perfect match for the role if you have: --- Bachelor's
degree or equivalent work experience required --- 5+ years of
product management experience required --- Has a solid
understanding of technical infrastructure and is astute at pulling
together complex concepts to turn - - into requirements/roadmap.
--- Proven track record of managing all aspects of a successful
product throughout its lifecycle. --- Advanced understanding of
user personas and how to apply them to use case creation. ---
Advanced ability to develop product and marketing. --- Strong
technical background with understanding and/or hands-on experience
in software development and - - -web technologies. About SMG: SMG
is a leading experience management (XM) provider, accelerating
revenue for restaurants, retailers, and other location-centric
consumer businesses by changing how brands act on customer +
employee insights. With a rich 30-year history rooted in The
Service Profit Chain, SMG is the industry's only software with a
service (SwaS) provider-uniquely pairing an enterprise software
platform with professional services to help brands generate new
revenue, grow existing revenue, reduce detractors, and drive
operational efficiencies. To learn more about our customer,
employee, and brand experience management (XM) solutions, visit
www.smg.com.
Keywords: Service Management Group, Topeka , SENIOR PRODUCT MANAGER, Executive , Kansas City, Kansas
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